How to Pay for Your Royal Honey Order by Interac e-Transfer

Every order at Royal Honey Shop is paid with an Interac e-Transfer. If you have not used one before, it is the same tool most Canadians use to send money to friends and family, and it takes about a minute. This guide walks through it.

Why we use Interac e-Transfer

• The payment is processed entirely inside your own bank's app or website. We never see or store your card number or banking login.
• There are no card-processing fees added to your total, which is part of how we keep prices lower than the resellers.
• It clears fast, so your order ships sooner.

Step by step

1. Place your order on the shop. You will see an order number and get a confirmation email with the exact amount.
2. Open your bank's mobile app or online banking and choose “Interac e-Transfer” or “Send Money”.
3. Add info@royal-honey.ca as the recipient (email, not a phone number).
4. Enter the exact order total shown in your confirmation email, in Canadian dollars.
5. In the message or memo field, type your order number, for example Order #1234. This is how we match your payment to your order.
6. Send it.

Our account is set up for auto-deposit under our registered business name, Nova Club Distribution Inc. That means you will not be asked to create a security question or password. If your bank still asks for one, use the word honey and email us the answer, or just reply to your confirmation email.

What happens next

Once the transfer lands we send a payment-received email, pack your order, and follow up with tracking, usually within one business day. You can follow your parcel on our Order Tracking page.

Common questions

My bank has a transfer limit

Most banks cap e-Transfers per day or per week. If your order total is above your limit, you can send it in two transfers (put the same order number on both), raise your limit in your banking app, or contact us to arrange it.

I sent the wrong amount

Email us at info@royal-honey.ca with your order number. If you underpaid we will send a request for the difference; if you overpaid we refund it by e-Transfer.

I did not get a confirmation that you received it

Check your spam or promotions folder first. If it has been more than a few hours during business hours, reply to your order email and we will check manually.

Is it safe to send money this way?

Yes. The transfer happens through your bank, using its own security. The only detail you share with us is your email address and the order number in the memo. Never send payment for a Royal Honey order to any address other than info@royal-honey.ca.

Still stuck? Our support team answers every message personally.