Privacy Policy

1. Accountability

Royal Honey Shop is responsible for personal information under its control. We have designated a person responsible for privacy matters and for overseeing our privacy practices.

Privacy inquiries, access requests, correction requests, complaints and other privacy-related communications may be directed to the Privacy Officer.

2. Personal Information We Collect

“Personal information” generally means information about an identifiable individual. Depending on how you interact with us, we may collect information such as:

3. We Do Not Intentionally Collect Sensitive Health Information

Royal Honey Shop does not require customers to provide medical histories, diagnoses, sexual histories, or other sensitive health information to purchase products through our website. Please do not submit medical information or other sensitive personal information through our contact forms, email, chat or other communications unless it is specifically necessary for the purpose for which you are contacting us. If you voluntarily provide sensitive information, we will handle it in accordance with applicable law and our obligations regarding personal information.

4. How We Collect Personal Information

We may collect personal information:

• Directly from you
• When you create or submit an order
• Through checkout
• Through our contact forms
• When you communicate with customer support
• When you subscribe to communications
• Through cookies and similar technologies
• Through website analytics
• Through advertising and measurement platforms
• Through shipping and fulfillment providers
• Through payment-related services
• From service providers acting on our behalf
• Where otherwise permitted or required by law

We generally collect information directly from the individual to whom it relates, except where permitted or required by applicable law.

5. Purposes for Collecting Personal Information

We collect personal information only for purposes that are reasonable and appropriate in the circumstances. These purposes may include:

6. Consent

Where consent is required by applicable law, we will obtain meaningful consent for the collection, use and disclosure of personal information. Consent may be express or implied where legally permitted and appropriate to the circumstances. We will provide information about what personal information is being collected, why it is being collected, how it may be used, with whom it may be shared, and any relevant consequences of providing or refusing consent. Canadian privacy guidance emphasizes that consent should allow individuals to understand the nature, purpose and consequences of the collection, use or disclosure. Where appropriate, we may request separate consent for optional purposes such as marketing or certain analytics technologies.

7. Withdrawing Consent

Subject to legal or contractual restrictions and reasonable notice, you may withdraw consent to the collection, use or disclosure of your personal information. To withdraw consent, contact: info@royal-honey.ca. Withdrawal of consent may affect our ability to provide certain services, process an order, maintain an account, or otherwise fulfill a legal or contractual obligation. We will explain any significant consequences where appropriate.

8. Limiting Collection

We will make reasonable efforts to limit the collection of personal information to information that is necessary for the identified purposes. We will not intentionally collect personal information indiscriminately or require unnecessary information merely because it is convenient to do so.

9. Payment Information

Royal Honey Shop may offer payment methods including Interac e-Transfer or other payment methods made available through the website. Where payment processing is provided by a third-party payment provider, payment information may be processed directly by that provider according to its own privacy policy and security practices. Royal Honey Shop does not intentionally request or store your online banking password, banking PIN, debit-card PIN, or financial-account login credentials. If using Interac e-Transfer, customers should never provide banking passwords, security answers, PINs or login credentials to Royal Honey Shop.

10. Third-Party Service Providers

We may use third-party companies and service providers to operate our business. These may include providers for:

• Website hosting
• E-commerce functionality
• Payment processing
• Interac/payment services
• Email
• Customer support
• Shipping
• Order fulfillment
• Analytics
• Website security
• Fraud prevention
• Advertising
• Marketing
• Data storage
• Technical maintenance

These providers may receive personal information where reasonably necessary to provide their services. We seek to use service providers that provide appropriate safeguards and require them to handle information in accordance with applicable contractual and legal requirements.

11. Analytics and Cookies

Royal-Honey.ca may use cookies and similar technologies. These technologies may help us:

• Keep the website functioning
• Remember preferences
• Understand website usage
• Measure marketing campaigns
• Improve website performance
• Detect technical problems
• Improve the customer experience

Depending on our configuration, third-party services may also use cookies, pixels or similar technologies. You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

12. Google Analytics and Other Analytics Services

We may use third-party analytics services, such as Google Analytics, to understand how visitors interact with our website. These services may collect information such as:

• Device information
• Browser information
• IP-related information
• Pages visited
• Traffic sources
• Website interactions
• Approximate location information
• Other usage information

We use analytics information to measure website performance, understand customer behaviour and improve our services. If you install additional analytics services in the future, update this Privacy Policy before or when deploying them where required.

13. Advertising and Marketing Technologies

If implemented, Royal-Honey.ca may use advertising and measurement technologies such as:

• Meta Pixel
• Google advertising technologies
• TikTok Pixel
• Other advertising or conversion measurement tools

These technologies may allow us to measure advertising effectiveness and understand interactions with our website. Where applicable, information may be used to measure campaigns, attribute conversions, build advertising audiences, deliver or optimize advertising, prevent advertising fraud, and improve marketing. The availability and configuration of these technologies may change over time.

14. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes identified in this Privacy Policy. Recipients may include:

• Payment processors
• Shipping carriers
• Fulfillment providers
• Website hosting providers
• E-commerce service providers
• Email providers
• Analytics providers
• Advertising and marketing providers
• Security and fraud-prevention providers
• Professional advisers
• Legal advisers
• Accountants
• Insurance providers
• Government authorities
• Law-enforcement agencies
• Courts or tribunals

We may also disclose information where required or permitted by law. We do not sell personal information to data brokers.

15. Business Transactions

If Royal Honey Shop or substantially all of its assets are sold, transferred, reorganized, merged, financed or otherwise involved in a business transaction, personal information may be transferred as part of that transaction where legally permitted. Any such transfer will be handled in accordance with applicable privacy laws and appropriate contractual protections.

16. Cross-Border Processing

Some of our service providers may store, process or access personal information outside Canada. As a result, personal information may be subject to the laws of jurisdictions outside Canada. For example, certain technology, analytics, payment, hosting, advertising or cloud-service providers may operate infrastructure internationally. Where personal information is transferred outside Canada, we will take reasonable steps to ensure appropriate contractual, organizational and technical safeguards are in place.

17. Security Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of personal information. These safeguards may include:

• Access controls
• Password protections
• Authentication controls
• Encryption where appropriate
• Secure connections
• Restricted administrative access
• Security monitoring
• Software updates
• Backup procedures
• Employee/service-provider confidentiality obligations
• Security procedures
• Fraud-prevention measures

18. Employee and Contractor Access

Access to personal information is restricted to individuals and service providers who reasonably require the information to perform their responsibilities. Where appropriate, individuals with access to personal information are subject to confidentiality obligations.

19. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide services, maintain appropriate business records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate interests. When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it, subject to legal, accounting, tax, regulatory, dispute-resolution and other retention requirements. We do not retain personal information indefinitely merely because it is technically possible to do so.

20. Access to Personal Information

Subject to applicable legal exceptions, you may request access to personal information that we hold about you. Your request should:

• Be made in writing
• Identify you sufficiently for us to locate your information
• Describe the information or records requested
• Provide reasonable details regarding the request

Requests may be submitted to: info@royal-honey.ca

We may need to verify your identity before providing access to personal information. Canadian privacy principles generally provide individuals with rights to access personal information and challenge its accuracy and completeness, subject to applicable exceptions.

21. Correcting Personal Information

If you believe that personal information we hold about you is inaccurate, incomplete or outdated, you may request correction. We will take reasonable steps to correct information where appropriate. Requests may be sent to: info@royal-honey.ca.

22. Privacy Complaints

If you have a concern about how Royal Honey Shop has handled your personal information, please contact our Privacy Officer first.

We will review complaints and respond within a reasonable period. If your concern cannot be resolved, you may have the right to contact the appropriate privacy regulator. For matters subject to PIPEDA, individuals may contact the Office of the Privacy Commissioner of Canada. The OPC specifically recommends that individuals generally raise their concern with the organization first.

23. Privacy Breaches

We maintain procedures designed to identify, contain, investigate and respond to privacy and security incidents. Where a breach of security safeguards occurs, we will assess the incident and take steps required by applicable law. Where PIPEDA applies, organizations must report certain breaches that create a real risk of significant harm, notify affected individuals where required, and maintain records of breaches as required by law. We will take reasonable steps to:

• Contain the incident;
• Assess the nature and scope of the incident;
• Determine whether reporting or notification is legally required;
• Notify affected individuals and regulators where required;
• Take corrective measures; and
• Prevent or reduce the likelihood of recurrence.

24. Children and Minors

Our website is not directed toward children. We do not knowingly collect personal information from children where doing so would be inappropriate or unlawful. If you believe a child has provided personal information to us in circumstances where it should not have been collected, contact: info@royal-honey.ca. We will review the circumstances and take appropriate action.

25. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security practices, content or policies of third-party websites. You should review the privacy policy of any third-party website before providing personal information.

26. Social Media

Royal-Honey.ca may maintain social-media accounts or include social-media functionality. Interactions with third-party social-media platforms may be governed by those platforms' own privacy policies and terms. We do not control how independent social-media companies collect or process information through their platforms.

27. Marketing Communications

Where required, we obtain consent before sending commercial electronic messages. Marketing communications may include:

• Promotions
• Product announcements
• Offers
• Educational content
• News about Royal Honey Shop

Every applicable marketing email will provide an unsubscribe mechanism. You may unsubscribe at any time. Unsubscribing from promotional communications will not necessarily stop transactional communications relating to an order, payment, delivery, account or other service-related matter.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business
• Changes to our website
• Changes to technology
• Changes to service providers
• Changes to analytics or advertising systems
• Changes to applicable law
• Changes to our privacy practices

When we make material changes, we will take reasonable steps to provide appropriate notice. The updated version will be posted on this page with a revised “Last Updated” date. Where applicable law requires new or renewed consent for a material change in collection, use or disclosure, we will obtain that consent.

29. Governing Law

This Privacy Policy is intended to operate in accordance with applicable Canadian privacy laws and other applicable laws. To the extent Ontario law applies to our activities, this Privacy Policy will be interpreted consistently with applicable Ontario law. Nothing in this Privacy Policy is intended to limit any privacy right or remedy that cannot legally be excluded or waived.

30. No Waiver of Legal Rights

Nothing in this Privacy Policy:

• Waives a right provided by applicable law;
• Limits a statutory privacy right;
• Excludes a remedy that cannot legally be excluded;
• Authorizes us to collect information for purposes prohibited by law; or
• Replaces any mandatory legal requirement.

If any provision of this Privacy Policy is determined to be invalid or unenforceable, the remaining provisions will continue to the extent permitted by law.

31. Contact Us

If you have questions about this Privacy Policy or our privacy practices:

Last Updated: August 17, 2026