Terms of Service

1. Eligibility

You must be legally capable of entering into a binding agreement to use this website and purchase products from us. By placing an order, you represent and warrant that:

• You are legally capable of entering into a contract;
• The information you provide is accurate and complete;
• You are purchasing products for lawful purposes;
• You will comply with all applicable laws and regulations;
• You are not using the website for fraudulent, abusive, or unlawful purposes.

We reserve the right to refuse service or cancel an order where we reasonably believe that an order violates these Terms, applicable law, payment-provider requirements, or our internal fraud-prevention procedures.

2. Website Use

You may use Royal-Honey.ca only for lawful purposes. You must not:

• Violate any applicable law;
• Attempt to gain unauthorized access to the website;
• Interfere with website functionality;
• Introduce malicious software;
• Scrape or copy website content without authorization;
• Attempt to circumvent security measures;
• Submit false information;
• Use stolen payment information;
• Place fraudulent orders;
• Abuse promotions;
• Attempt to manipulate prices or checkout functionality;
• Interfere with another customer's use of the website;
• Use the website to distribute spam or malicious content.

We reserve the right to restrict, suspend, or terminate access to the website where reasonably necessary to protect our business, customers, systems, or legal interests.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, pricing, availability, ingredients, specifications, and other product information displayed on the website are accurate and current. However, information may occasionally contain errors, omissions, inaccuracies, or outdated information. We reserve the right to correct errors and update product information at any time. Product packaging, labels, ingredients, appearance, and specifications may differ from website photographs where the manufacturer changes packaging or presentation. The product label supplied with the product should be considered the primary source for applicable product-specific instructions, warnings, ingredients, directions, and other required information.

4. Product Claims and Information

Information published on Royal-Honey.ca is provided for general product-information purposes. Nothing on this website should be interpreted as:

• Medical advice;
• A diagnosis;
• A guarantee of a particular health outcome;
• A guarantee of product effectiveness for a particular individual;
• A substitute for professional medical advice.

Where applicable, product claims and representations are intended to remain consistent with the product's applicable label, licensing information, and authorized uses. We do not make representations that a product will produce a particular result for every customer. For regulated health products, Health Canada states that advertising claims must be consistent with the applicable product authorization and must not be false, misleading or deceptive.

5. Health and Safety

Customers are responsible for reviewing the product label, ingredients, warnings, directions, recommended use, and other applicable product information before use. If you have questions about whether a product is appropriate for you, consult an appropriately qualified healthcare professional before using it. You should particularly seek professional advice if you:

• Have a medical condition;
• Take prescription or non-prescription medication;
• Have known allergies;
• Are pregnant or breastfeeding;
• Are considering use for a medical condition;
• Experience an unexpected reaction.

Do not use a product contrary to its label or directions. Royal Honey Shop does not provide medical diagnosis or treatment through this website.

6. Product Authorization and Regulatory Status

Where a product is represented as a natural health product or other regulated health product in Canada, its sale and advertising may be subject to federal regulatory requirements. Where applicable, customers should review the product's applicable Canadian authorization, label and regulatory information. We do not represent that any product is authorized for sale in Canada unless we have reasonable evidence supporting that representation. If a product requires a Canadian authorization, licence, registration, notification, or other regulatory approval, we may require appropriate documentation before offering or continuing to offer the product for sale. Health Canada indicates that authorized natural health products carry identifiers such as an NPN or DIN-HM and that unauthorized health products can present safety and regulatory concerns.

7. Orders

Placing an order constitutes an offer to purchase products subject to these Terms. An order is not necessarily accepted merely because:

• You receive an order confirmation;
• Your payment method is authorized;
• Your card or account is charged;
• The order appears in your account.

We reserve the right to accept or decline an order. We may cancel or refuse an order for reasons including:

• Product unavailability;
• Pricing errors;
• Inventory errors;
• Payment problems;
• Suspected fraud;
• Incorrect customer information;
• Shipping limitations;
• Regulatory concerns;
• Violation of these Terms;
• Technical errors;
• Other legitimate business reasons.

If we cancel an order after receiving payment, we will provide an appropriate refund of the amount paid for the cancelled order, subject to applicable law.

8. Order Confirmation

After placing an order, you may receive an electronic order confirmation. An order confirmation acknowledges that we received your order request. It does not necessarily constitute final acceptance of the order. We may contact you if additional information is required to process the order.

9. Pricing

All prices displayed on Royal-Honey.ca are stated in Canadian dollars (CAD) unless otherwise indicated. Prices may change without notice. We reserve the right to correct pricing errors. If an obvious pricing error occurs, we may cancel the affected order and refund amounts paid. Applicable taxes, shipping charges, and other charges will be displayed where required before completion of the purchase.

10. Payment

We may offer payment methods including:

• Interac e-Transfer;
• Credit or debit card;
• Other payment methods made available through the website.

Payment processing may be performed by third-party payment providers. You authorize the applicable payment provider to process the payment associated with your order. You represent that you are authorized to use the payment method submitted. We may refuse or cancel transactions where we reasonably suspect:

• Fraud;
• Unauthorized payment activity;
• Stolen payment credentials;
• Chargeback abuse;
• Identity misrepresentation;
• Other suspicious activity.

11. Interac e-Transfer Orders

Where Interac e-Transfer is offered as a payment method, your order may remain pending until payment has been received and verified. An order that has not been paid may not be processed or shipped. We reserve the right to cancel unpaid orders after a reasonable period. Customers should never provide Royal Honey Shop with:

• Online banking passwords;
• Banking PINs;
• Security credentials;
• One-time banking authentication codes;
• Other confidential banking credentials.

12. Shipping

We ship orders to locations indicated as available during checkout. Shipping availability, costs and estimated delivery times may vary depending on:

• Destination;
• Shipping method;
• Product availability;
• Carrier;
• Holidays;
• Weather;
• Operational disruptions;
• Customs or regulatory issues;
• Other circumstances beyond our reasonable control.

Shipping estimates are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

13. Delivery Delays

Royal Honey Shop is not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays;
• Severe weather;
• Natural disasters;
• Labour disruptions;
• Transportation interruptions;
• Incorrect addresses;
• Customer unavailability;
• Government restrictions;
• Customs delays;
• Security inspections;
• Other extraordinary events.

Where appropriate, we will reasonably assist customers in communicating with the applicable carrier.

14. Customer Shipping Information

You are responsible for providing an accurate shipping address. We are not responsible for delays, losses, additional charges, or delivery problems resulting from:

• Incorrect addresses;
• Missing apartment/unit numbers;
• Incorrect postal codes;
• Incorrect names;
• Customer-provided address errors;
• Failure to accept delivery.

If an order is returned to us because of incorrect information provided by the customer, additional shipping charges may apply before reshipment.

15. Discreet Packaging

Where advertised, orders are shipped using discreet, plain packaging without unnecessary product descriptions displayed on the exterior. Discreet packaging does not mean that shipping carriers or payment providers have no access to information necessary to process or deliver an order.

16. Returns, Refunds and Cancellations

Returns, refunds and cancellations are governed by our separate Refund & Return Policy. Nothing in these Terms is intended to restrict rights that cannot legally be excluded under applicable consumer-protection law. Where a refund is approved, the refund will generally be issued using the original payment method where reasonably possible. Certain products may be subject to additional return restrictions because of hygiene, health, safety, regulatory, or product-integrity considerations. Any such restrictions will be communicated in our applicable Refund & Return Policy and must comply with applicable law.

17. Order Cancellations

You may request cancellation of an order before it has been processed or shipped. Cancellation requests should be sent as soon as possible to: info@royal-honey.ca. We cannot guarantee cancellation once an order has entered processing or shipping. Nothing in this section limits any mandatory cancellation or consumer rights under applicable law.

18. Refunds

Where a refund is approved, the amount refunded may depend on:

• Products returned;
• Shipping charges;
• Applicable return conditions;
• Order status;
• Applicable law;
• The reason for the refund.

We will not use this policy to unlawfully exclude consumer rights.

19. Damaged, Incorrect or Missing Orders

If you receive the wrong product, a damaged product, a materially incomplete order, or another fulfillment error, contact us promptly at: info@royal-honey.ca. Provide your:

• Order number;
• Name;
• Description of the issue;
• Relevant photographs where appropriate.

We will investigate the issue and determine the appropriate resolution.

20. Product Availability

Products displayed on the website may not always be available. We reserve the right to:

• Limit quantities;
• Discontinue products;
• Modify products;
• Change prices;
• Remove products;
• Restrict purchases by location.

21. Intellectual Property

All content on Royal-Honey.ca, including:

• Logos;
• Brand names;
• Text;
• Graphics;
• Photographs;
• Product images;
• Videos;
• Icons;
• Layouts;
• Designs;
• Software;
• Website structure;

is owned by or licensed to Royal Honey Shop or its respective rights holders, unless otherwise stated. You may not reproduce, copy, modify, distribute, sell, publish, transmit, or commercially exploit website content without prior written authorization.

22. Trademarks

Royal Honey Shop and its associated branding may contain trademarks, trade names, logos or other intellectual property belonging to us or third parties. Nothing on the website grants you a licence to use those marks without authorization. Third-party product names and trademarks remain the property of their respective owners.

23. User-Submitted Content

If you submit reviews, photographs, testimonials, comments, videos, feedback, or other content to us, you represent that:

• You own or have appropriate rights to the content;
• The content does not infringe another person's rights;
• The content is not fraudulent;
• The content is not defamatory;
• The content does not contain unlawful material;
• You have the necessary permission from identifiable individuals appearing in the content.

You grant Royal Honey Shop a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and distribute submitted content for legitimate business purposes, subject to applicable law. We may remove content that violates these Terms or applicable law.

24. Reviews

Customer reviews must represent genuine customer experiences. We prohibit:

• Fake reviews;
• Purchased reviews;
• Reviews submitted by persons who did not purchase or use the product where that fact is material;
• Manipulated reviews;
• False testimonials;
• Reviews containing unlawful content.

We reserve the right to moderate or remove reviews that violate our policies or applicable law.

25. No Guarantee of Results

Unless expressly required by applicable law or expressly stated in writing, we do not guarantee that a product will produce a particular result for a particular customer. Individual experiences may differ. Nothing on the website should be interpreted as a guarantee of health, physical, sexual, performance, or other outcomes.

26. Third-Party Services

The website may rely on third-party services, including:

• Payment providers;
• Shipping carriers;
• Analytics providers;
• Hosting providers;
• Marketing platforms;
• Advertising platforms;
• Social-media services;
• Customer-support services.

Third-party services may have their own terms and policies. We are not responsible for the independent acts, omissions, policies, availability, security, or performance of third-party services to the extent permitted by law.

27. External Links

Royal-Honey.ca may contain links to third-party websites. We do not control third-party websites and do not guarantee:

• Their accuracy;
• Security;
• Availability;
• Privacy practices;
• Products;
• Services;
• Content.

Visiting third-party websites is at your own risk.

28. Website Availability

We attempt to maintain the website in a reliable and functional condition. However, we do not guarantee that the website will:

• Always be available;
• Be uninterrupted;
• Be error-free;
• Be free from viruses or malicious code;
• Always operate correctly;
• Be compatible with every device or browser.

We may temporarily suspend or modify the website for maintenance, security, updates, repairs, technical issues, business reasons, or emergencies.

29. Cybersecurity and Fraud

You agree not to interfere with the security or operation of the website. We may use fraud-prevention systems and security tools to detect suspicious activity. We may investigate transactions that appear suspicious and may refuse transactions where reasonably necessary to prevent fraud or protect our customers and business.

30. Account Security

If accounts are made available on Royal-Honey.ca, you are responsible for keeping your login credentials confidential. You must notify us promptly if you believe your account has been compromised. We are not responsible for unauthorized access caused by your failure to maintain appropriate account security, except where liability cannot legally be excluded.

31. Privacy

Our collection, use, disclosure and protection of personal information is governed by our Privacy Policy. By using Royal-Honey.ca, you acknowledge that personal information may be handled in accordance with that Privacy Policy.

32. Marketing Communications

Where you have provided the required consent, we may send commercial electronic messages in accordance with applicable Canadian law. Marketing communications may include:

• Promotions
• Product announcements
• Offers
• Educational content
• News about Royal Honey Shop

Every applicable marketing email will provide an unsubscribe mechanism. You may unsubscribe at any time. Unsubscribing from promotional communications will not necessarily stop transactional communications relating to an order, payments, shipping, security, accounts, or other services where permitted or required.

33. Prohibited Activities

You must not use Royal-Honey.ca to:

• Commit fraud;
• Launder money;
• Use stolen payment methods;
• Circumvent security systems;
• Place fraudulent orders;
• Abuse refunds;
• Conduct chargeback fraud;
• Scrape protected content;
• Reverse engineer website systems;
• Introduce malware;
• Attempt unauthorized access;
• Impersonate another person;
• Misrepresent your identity;
• Violate intellectual-property rights;
• Violate applicable laws;
• Interfere with website operations.

We may take appropriate action where prohibited activity is suspected.

34. Suspension and Termination

We may suspend or terminate access to the website or certain services where reasonably necessary because of:

• Violation of these Terms;
• Fraud;
• Abuse;
• Security concerns;
• Illegal activity;
• Payment problems;
• Regulatory concerns;
• Protection of our business or customers.

Termination does not eliminate obligations that arose before termination.

35. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis. We do not guarantee that the website or its content will always be:

• Accurate;
• Complete;
• Current;
• Available;
• Error-free;
• Secure.

However, nothing in these Terms excludes a statutory warranty, condition, representation, right or remedy that cannot legally be excluded.

36. Limitation of Liability

To the maximum extent permitted by applicable law, Royal Honey Shop and Nova Club Distribution Inc. will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from or relating to:

• Website use;
• Website interruption;
• Third-party services;
• Delayed delivery;
• Customer misuse of products;
• Incorrect information provided by customers;
• Unauthorized account access;
• Events outside our reasonable control.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

37. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Nova Club Distribution Inc., Royal Honey Shop, and their respective officers, employees, contractors and service providers from claims, losses, liabilities, damages, costs and expenses arising from:

• Your violation of these Terms;
• Your unlawful use of the website;
• Fraudulent activity;
• Your violation of another person's rights;
• Your misuse of products;
• Your submitted content;
• Your violation of applicable law.

This provision does not require you to indemnify us for our own conduct where such indemnification would be prohibited by law.

38. Force Majeure

We will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including:

• Natural disasters;
• Severe weather;
• Fire;
• Flood;
• Pandemic;
• War;
• Terrorism;
• Government action;
• Transportation disruptions;
• Labour disruptions;
• Internet or telecommunications failures;
• Cybersecurity incidents;
• Supplier disruptions;
• Carrier disruptions;
• Other extraordinary circumstances.

39. Changes to These Terms

We may update these Terms from time to time. Changes may be made to reflect:

• Changes to our business;
• New products or services;
• Website changes;
• Legal requirements;
• Regulatory developments;
• Security requirements;
• Changes to our policies.

The updated version will be posted on this page with a revised Last Updated date. Your continued use of the website after the updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law. Where applicable law requires specific notice or consent, we will comply with those requirements.

40. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted. The remaining provisions will continue in effect.

41. No Waiver

Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision later.

42. Entire Agreement

These Terms, together with the Privacy Policy, Refund & Return Policy, Shipping Policy and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of Royal-Honey.ca, subject to applicable law.

43. Governing Law

These Terms are governed by the laws applicable in the Province of Ontario and the federal laws of Canada applicable therein, without limiting any mandatory consumer rights that apply to a transaction. Any dispute will be subject to the jurisdiction of the courts or tribunals having lawful jurisdiction over the matter. Nothing in this section is intended to deprive a consumer of a mandatory statutory right to bring a claim in another forum where applicable law provides such a right.

44. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or waive any consumer right, warranty, condition, remedy, or protection that cannot legally be excluded or waived under applicable law. If a provision of these Terms conflicts with a mandatory statutory consumer protection, the mandatory legal requirement will prevail to the extent of the conflict. This is important for an Ontario e-commerce store because your terms shouldn't attempt to contract around mandatory consumer protections.

45. Contact Information

Last Updated: August 17, 2026