Track Your Order
Every Royal Honey order ships with tracking. Here is exactly when you will receive it and how to follow your parcel to your door.
1. Payment confirmed
Your order is packed once your Interac e-Transfer is received. Payments confirmed before 2:00 PM EST usually ship the same business day.
2. Tracking emailed
As soon as your parcel is dispatched we email your tracking number and a direct tracking link to the address on your order.
3. On its way
Ontario deliveries typically arrive in 1 to 3 business days; other provinces 3 to 7 business days. Tracking updates as the carrier scans your parcel.
Where to find your tracking number
Your tracking number is in the “Your order has shipped” email from info@royal-honey.ca. If you cannot see it, check your spam or promotions folder and search your inbox for “Royal Honey”. The tracking link in that email takes you straight to the carrier's status page.
Track directly with the carrier
Once you have your tracking number you can also enter it on the carrier's site:
Tracking hasn't updated?
- It is normal for tracking to show no movement for the first 24 to 48 hours after you receive the email. The first scan happens when the carrier collects the parcel.
- During busy periods a parcel can sit between scans for a day or two and still be moving.
- If there has been no update for more than 7 business days, or tracking says delivered but you have nothing, email us and we will open an investigation with the carrier right away.
Wrong or incomplete address
If you notice a mistake in your shipping address, contact us immediately with your order number. We can correct it before dispatch. After a parcel has shipped, address changes depend on the carrier and are not guaranteed.
Still can't find your parcel?
Send us your order number and we will pull up your shipment and chase the carrier for you. See also our Shipping & Delivery and Returns pages.
Contact Support